SoleVape FAQs
Frequently Asked Questions( FAQ )
Payment
We accept various payment methods, including credit cards, debit cards, cryptocurrency, and more. You can view the available payment options on the checkout page.
Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.
You can request an invoice during checkout, and we will send it to you via email.
We do not offer cash-on-delivery. You need to use online payment methods when placing an order.
Yes, if you have a discount code or gift card, you can enter the relevant information on the checkout page to enjoy discounts.
We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.
You will receive an order confirmation email immediately after a successful payment, containing detailed order information.
If you need a refund, please contact our customer support team, providing order details. We will assist you in processing refund requests in accordance with our refund policy.
Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.
Shipping
Free shipping is available in the US and Australia.
Shipping costs are typically calculated based on the weight of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.
If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.
You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email.
Not required for now, except in Canada and Denmark.
Depending on the product, the stocking time is 1-5 days and the shipping time is 7-15 days.
Security
We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.
We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.
We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.
Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.
Check the website’s URL to ensure it matches the official website. Additionally, look for the SSL certificate, which should indicate that the site is secure.
If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.
Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.
Returns
You can amend your order on or before 11:00 pm (PDT -7 GMT) on the same day the order was placed. Please contact us at info@solevape.com to request changes.
We have a 15-day return policy and you can return an item within 15 days.
To be eligible for a return, you will need to provide a receipt or proof of purchase.
To request a return, please contact us at info@solevape.com. Items returned without a prior request will not be accepted.